2017COMMUNITY HELP PLATFORM
I worked on bringing about the Australia Post Community Platform using Salesforce Community as the backend platform. Collaborating closely with senior organisational stakeholders; from the CIO, to head of brand, including senior Salesforce leaders, to ensure the product was delivered on time and on budget and most importantly on brand.
The goal of the site was deliver a system whereby brand ambassadors and other users could help answer queries and questions, relieving time from the call-centre. The site was to be have a high SEO indexible value for easily finding content via search.
The homepage needed to be super simple, and was limited by what Salesforce could implement.
A simple Q+A was included with branded categories for an easier user journey.
Conversations were activated so people could participate and add their ideas to their the problems